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Is my display adapter causing issues with ArcMap?
It is difficult to troubleshoot serious problems with any type of software. When faced with repetitive and persistent crashing, it is important to ask yourself questions like, “Does the problem occur...
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Support Services at the Esri International User Conference: July 2014
Esri Support Services is going to be at the 2014 Esri International User Conference, where we will be offering appointments to answer any of your technical questions. Specialists in all areas of Esri...
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Screenshots for Better Troubleshooting
We often ask for or receive screenshots from users when they call for help. As the old saying goes, “A picture is worth a thousand words.” When that picture is clear and readable, it is worth even...
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Unable to log in to Business Analyst Online or Community Analyst
If you try to log in to Business Analyst Online or Community Analyst and you receive the message, “Error: Invalid username or password”, see the following reasons and ways to troubleshoot. Reason 1:...
View ArticleImportant Patch for ArcGIS 10.2 Users
Esri would like to remind our ArcGIS for Desktop / Server / Engine 10.2 users that a patch exists to fix an issue where the software crashes on launch when attempting to open shapefiles. The patch to...
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The Esri UC Students and Me
Outside of work, in my non-technical Clark Kent life, whenever I tell people about the Esri User Conference, the first thing they say is: “That doesn’t sound like any conference I’ve ever been to.”...
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Important deprecation announcement for ArcGIS 10.1 and the upcoming release...
At each release, Esri assesses if there are any platforms (operating systems, databases, development environments, or hardware) that are at the end of their supportability. Additionally, we review our...
View ArticleErrors, Errors and more Errors
In my line of work, I must have at least a working knowledge of each database management system (DBMS) supported by Esri. Other vendors require near-perfect database administrator (DBA) expertise. This...
View ArticleMy First Esri UC Experience
I wrote this piece while sitting in the employee center at the Esri International User Conference an hour before the bus left to take me home to Redlands, California. I decided that it would be good to...
View ArticleChanges to Engaging with Esri Support
Over this coming holiday weekend, Support Services is migrating to a new customer relationship management application. To support this effort, we will be closing for the day at 3:00 PM PST on Friday,...
View ArticleAnnouncing New ArcGIS Pro Licensing at Beta 5
Participating in the ArcGIS Pro Beta program is just as easy at Beta 5 as in previous beta releases. However, there are a few things users and their ArcGIS Online administrators need to know heading...
View ArticlePerfQAnalyzer: Build164 Available for Download
The Performance Engineering team at Esri is excited to release a new build of PerfQAnalyzer (PQA). This build exposes the Workspace and FeatureClass within the Edit script command assembly, giving...
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Getting to Know Esri Support: Scott H.
Bringing you another member of our support staff! Our Marketing team talked to Desktop analyst Scott Harris about his love for his job and the work he does daily in solving problems and finding...
View ArticleJavaScript Events – Advocating for On Style Event Programming
Have you ever created a web application with the ArcGIS API for JavaScript? You may have noticed there are a variety of approaches to event-driven programming: the newer On Style events, the legacy...
View ArticleCritical Information Regarding Oracle Update and ArcGIS
Please be aware that if the recent Oracle Critical Patch Update (CPU) released on October 14th, 2014 is installed on your Oracle database, connecting to the Oracle database will crash ArcGIS. This...
View ArticleFinal Release and Support Plan for the ArcGIS APIs / Viewers for Flex and...
The next release of each ArcGIS API and Viewer (for Flex and Silverlight) will be significant in that they are the last planned releases of two once-popular technologies. While technical support will...
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Next Gen BAO Mobile App for iOS (iPad and iPhone) Released!
If you are a Business Analyst Online (BAO) user, then you are familiar with all the great information you can find about a place. You can generate reports for your specific areas of interest based on...
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Combining Spatial Data in ArcMap
You want to combine your data. Okay, so which Combine tool should you use? Do you ever want to combine multiple spatial datasets in ArcMap, but you aren’t sure which tool to use? You may wonder if you...
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How to Plan a Great Map Event
At Esri Technical Support, we enjoy working with JavaScript to create powerful web applications. I’d like to take this opportunity to share different ways of listening for events in our JavaScript API...
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Smart debugging for Android and iOS applications
ArcGIS Runtime SDK for Android and for iOS allows developers to consume different kinds of awesome services from ArcGIS for Server. However, when debugging a mobile application, sometimes it is...
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